Terms & Conditions

Security – Buy with safety in mind

At My TransferFactor you can make purchases online or you can visit our branches to make a purchase. If you are purchasing online we would want to assure you that we put priority on online purchases to ensure that it is as secure as possible. All our online transactions are handled by PayPal which uses industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers (and are never revealed to us).

And if you are still not comfortable with this we also offer direct debit where you can transfer funds from your bank account directly to ours without revealing any of your information online.


All our products are shipped via courier service within Malaysia and Singapore. Orders received before 12 pm will be processed on the same day and shipped on the next working day, except for promotional items which might be slightly delayed due to additional handling time.

International orders (from outside Malaysia) can only be accepted on our 4Life International Store and also accepted through our Amazon’s partner website.

We do not accept product returns unless product is damaged, expired or wrongly delivered. The cost of returning the product will be borne by the customer and only unopened or unused product can be returned.

Privacy Statement

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Information on this website is provided for informational purposes only. It is not meant to substitute for medical advice provided by your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging and labels. If you have or suspect that you have a medical problem, promptly contact your physician or health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.