Transfer Factor Malaysia

Terms & Conditions

Security – Buy with safety in mind

At My TransferFactor you can make purchases online or you can visit our branches to make a purchase. If you are purchasing online we would want to assure you that we put priority on online purchases to ensure that it is as secure as possible. If you are using PayPal, all transactions are processed using industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized servers (and are never revealed to us).

We also offer FPX for online banking transactions which uses high standards of authentication and certification to ensure all transactions are secure. Every transaction is heavily guarded behind their Internet Banking next-level encryption. You will never have to share your Internet Banking account details whenever you shop with us. If you are using your credit card we offer PCIDSS or “Payment Card Industry Data Security Standard” which is a must to handle credit cards transaction and administered by the Payment Card Industry Security Standards Council.

During checkout, your online banking FPX transactions will be handled by SIMPLEPAY GATEWAY SDN BHD, a Bank Negara authorized payment gateway provider, and your payment will be made to them, again ensuring that your banking information are never revealed to us.

Accepted banks for online payment

Accepted banks for online payment

FREE Shipping

All our products are shipped via courier service (FREE within Malaysia). Orders received before 12 pm will be processed on the same day and shipped on the next working day, except for promotional items which might be slightly delayed due to additional handling time.

International orders (from outside Malaysia) can only be accepted on our 4Life International Store.

We do not accept product returns unless product is damaged, expired or wrongly delivered. The cost of returning the product will be borne by the customer and only unopened or unused product can be returned.

PayPal Buyer Protection has you covered. Although we guarantee our deliveries, you can also get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.

Privacy Statement

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Disclaimer

Information on this website is provided for informational purposes only. It is not meant to substitute for medical advice provided by your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging and labels. If you have or suspect that you have a medical problem, promptly contact your physician or health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.